With the increases in technology tracking shipments has become a science. Barcodes are scanned at each locations allowing the person who shipped the package or the person who is receiving the package to track its movement into and out of each servicing center. Not to mention the security services involved in making sure that packages and containers are not broken into or carrying illegal substances.
This process has also reduced the number of lost packages. It helps logistics companies locates areas of weakness providing them with internal controls that can spot errors and correct them quickly. Software programs are able to track shipments from the moment the logistics company receives the package to the moment the end location receives the package.
From the consumer prospective, updated emails or text messages can be communicated so the receiver knows exactly where the shipment is at all times. This high degree of accuracy has provided faster shipments, fewer lost packages, and better customer service. The new software and technology has provided excellent resources for logistic companies to manage the millions of packages that they transport every day of the year.
A business home security system is required to make sure the environment that stores all of the shipping containers is safe. It will be complete with home security cameras and include a CCTV.
Better tracking has enabled smaller companies to be competitive with larger companies like Federal Express, UPS and DHL. Small logistics companies can partner with other companies and freight forwarders to provide the same fast service as the big companies, often with more personalized services. This has created a multi layered industry for logistics companies. The smaller local company will partner with a consolidator. This is a company has dozens of companies within their network that can provide seamless tracking throughout their network. So several small companies can now act like and provide the services of the larger company, without having to carry the expenses associated with running an international logistics business.
Through these partnerships. They hand off packages between companies, yet share a common tracking system. This prevents lost packages and coordinates billing so that each company that handles the package is paid for their leg of the delivery process.
While it may seem complicated and intricate, with modern technology and the advances in tracking software, this can operate seamlessly for the shipper, the receiver and all the companies in between. The reality is that all the shipper cares about is the package arriving on time and undamaged to the end location. The receiver wants the same things, on time delivery and no damage.
The logistics companies in between are only recognized when their job fails. When a package is damaged they must determine which shipping company is responsible. This results in extensive contracts between companies that spell out the process in the event that a package is lost or damaged.
It is important that when things go wrong that the customer (shipper or receiver) are not the ones left holding the bag. The logistics company must step up and correct the problem so the consumers are made whole.
When companies try to pass the blame onto another member of the logistics stream, the customer can be the one who loses out. If this happens at any level of frequency customers will turn to the larger companies that offer more streamlined claims services, and that will hurt the small logistics companies.